One of the most common charging station providers in the UK is Pod Point. However, EV owners have reported instances where the Pod Point charging cable won’t release from their vehicles, causing frustration and inconvenience.
In this article, we’ll explore why Pod Point won’t release cable and provide solutions for EV owners facing this issue.
If you’re in a hurry, here’s a short summary of the article:
To release the charger cable, try restarting the charging session by unplugging the unit from the wall and plugging it back in. If it fails, you can use the manual release mechanism to remove the cable.
Why Pod Point Won’t Release Cable?
The most common reason for this issue is a faulty latching mechanism. The latching mechanism is designed to hold the cable in place while the car is charging, but sometimes it can become stuck or fail to release when you’re ready to unplug.
Another reason why Pod Point won’t release cable could be due to a software glitch. In some cases, the charging station’s software may not recognize that the car has finished charging, which can cause the cable to remain locked in place.
A possible cause could be that the charging station is experiencing a power surge or fault that is preventing the cable from releasing.
What to Do if Pod Point Won’t Release Cable?
1. Restart the Charging Session
If the Pod Point won’t release the cable, try restarting the charging session by unplugging the unit from the wall and plugging it back in. This may reset the charging station’s software and release the cable.
2. Use the Manual Release
If it fails, you can use the manual release mechanism to remove the cable. Typically, the manual release involves opening the charging unit and manually disengaging the latching mechanism.
To access the manual release, there is usually a small door at the bottom of the charging station that can be opened with a key. Inside, there is a lever that can be pulled to release the cable.
This process is typically only used as a last resort, as the manual release can cause damage to the charging station and is not recommended for regular use.
3. Contact Pod Point Customer Service
If restarting the charging session doesn’t work, contact Pod Point customer service for assistance. They can remotely diagnose and fix the issue or send a technician to the location to help you.
The company’s customer service number can be found on the charging unit or their website.
Important: EV battery replacement can cost $1000s. To avoid high-voltage battery replacement, there are some things you can do. Read this article to find out the 10 best ways to maximize EV battery life and save tons of money!
4. Call for Roadside Assistance
If you’re still unable to release the cable, call for roadside assistance. Many EV manufacturers and roadside assistance providers offer services to help with charging-related issues.
Additional Tips if Pod Point Won’t Release Cable
Here are some additional tips and information that can be helpful for EV owners experiencing issues with Pod Point charging station not releasing cable:
- Check the Vehicle. Before attempting any of the solutions mentioned above, make sure to check if the vehicle is locked and the charging port is securely closed. Sometimes, the cable won’t release if the vehicle is not properly secured or if the charging port is not fully closed.
- Check the Charging Station’s Display. Some charging stations have a display screen that shows the charging progress and status. If the cable won’t release, check the display screen to see if there are any error messages or alerts that can provide information about the issue.
- Be Patient. In some cases, the cable may take a few minutes to release even after trying the solutions mentioned above. Avoid pulling or yanking the cable as this can damage the vehicle’s charging port or the charging station.